Only what the system couldn’t resolve.
Everything routine — notifications, retries, reminders — runs automatically. Doppler orders what lands here by impact; CareSignals.ai renders the trail. A task arrives only when a human decision is required: an identity that won’t validate, data a source system won’t return, or a member the escalation ladder couldn’t reach.
Request for “GALLOWAY, Marcus D.” · 3 of 4 fields matched · received 01 Jul, 14:22 No ID match · 1.2.1.1.2 · D·88
- 01 Jul 14:22Initiation request received from PHA System of Record
- 01 Jul 14:22Validation sent to Paratus Data Service: name ✓ · DoD ID ✓ · gender ✓ · DOB mismatch (request: 03 Mar 1994 · DEERS: 30 Mar 1994)
- 01 Jul 14:22Per rule: no tracker created without a validated identity — admin task opened
SGT Pham, Linh N. · 3 automatic retries exhausted over 36 h Retrieval failure · 1.2.2.3.3 · D·76
- 30 Jun 09:10Request sent to DD 2766 System of Record via Paratus Data Service
- 30 Jun 21:10No response in 12 h — automatic retry 1
- 01 Jul 09:10Automatic retry 2 · timeout
- 01 Jul 21:10Retry 3 · timeout — admin task opened; tracker continues with record-derived data flagged provisional
SPC Gallo, Anthony J. · B Co · PHA due 20 Jun (past due 12 d) Escalation · 3.1.4 · D·82
- Day 0 · 17 JunGov email sent delivered
- Day 1 · 18 JunRepeat — gov email no response
- Day 3 · 20 JunRepeat — personal email no response
- Day 7 · 24 JunText to personal number · tracker flagged
- Day 10 · 27 JunUnit notified (1SG, B Co) unit notified
- Day 14 · 01 JulLadder exhausted — admin task for human review
PO2 Delacroix, Marie L. · MHA provider marked “Appointment Assistance” (Part C item 13) Scheduling · App A 11.3 · D·61
- 02 Jul 08:40MHA provider signed — supplementary service: appointment assistance (BH in Primary Care, within 30 days)
- 02 Jul 08:40Per the module’s scheduling assumption: normal MTF booking continues — the Factory preps the provider summary and hands you the request
Tasker — follow-up campaigns App A 2.2 / 3.1 · no-code
The follow-up ladder that reminds service members to finish their tasks — by email, text, voice, or a conversational AI check-in that completes the task with them. Edit the cadence, pick channels, save; it applies population-wide. Messages never contain health details.
| Day | Channel | Also | Preview |
|---|---|---|---|
| 0 | — | ||
| 1 | — | ||
| 3 | channel switch | ||
| 7 | tracker flagged | ||
| 9 | completes the task with them | ||
| 10 | unit notified | ||
| 14 | — ladder exhausted — | admin task opens (3.1.4) |
Rules v2026.06 · quiet hours honored per member time zone · every send lands in the notification history below · conversational and voice channels run as adherence-nudge assistants with a fixed mandate: remind, help complete, or hand off — nothing clinical.
Notification history — every send, every route, tracked App A 3.1
Date, time, and route of contact recorded for every notification — the escalation ladder (1 / 3 / 7 / 10 / 14) runs itself; admin sees the audit trail, not the workload. Sample: SrA Whitfield (currently day 12).
| When | Route | Message | Status |
|---|---|---|---|
| 20 Jun 07:00 | Gov email | “Your PHA is coming due…” + link | delivered |
| 21 Jun 07:00 | Gov email | Day-1 repeat | no response |
| 23 Jun 07:00 | Personal email | Day-3 repeat · channel switch | no response |
| 27 Jun 07:00 | Text | Day-7 · tracker flagged | flagged |
| 30 Jun 07:00 | Unit (23 MXS) | Day-10 · unit notification | unit notified |
| 04 Jul (armed) | — | Day-14 · admin task will open if no response | pending |