The outreach engine — it picks the channel, you see the trail.
Every service member with an open task gets followed up automatically. The Tasker learns which channel each person actually answers — and walks the ladder from email to text to a conversational AI that finishes the task with them. Quiet hours honored. No health details in any message. Every touch logged.
Urgency from Doppler · trail rendered by CareSignals.ai — see the commercial platform live ↗Default progression — escalate the medium, not the tone
Population default per App A 2.2 / 3.1. Doppler urgency compresses it: a score ≥ 85 moves a member to the next stage after one day, not three.
Members with a learned channel preference skip straight to what works for them — the ladder is the default, not a rule. Tracker flags at day 7 and unit notification at day 10 fire on schedule regardless of channel.
It chooses the right way to reach each person
Learned from response history — every outcome updates the choice. Tap a row for the full outreach trail.
PHA due 08 Jul · day 8 · not started Learned: text-first — answers SMS in ~40 min; 0 of 6 emails ever opened Next: Conversational AI · today 17:30
after duty hours · his usual response window
- Day 0 · 30 Jun 07:00Gov email not opened
- Day 1 · 01 Jul 07:00Gov email repeat not opened
- Day 3 · 03 Jul 07:05Personal email not opened — 6th consecutive unopened email
- Day 6 · 06 Jul 17:31Text (SMS) read in 38 min — replied “this weekend” · no completion
- Day 8 · today 17:30Conversational AI check-in scheduled — timed to his response window
PHA past due 18 d · escalation day 12 Opens personal email, never clicks — message isn’t the problem, the link is Next: Voice — VIDA · tomorrow 09:00
press-2 completes by phone · unit already notified (day 10)
- Day 0–3Gov email ×2, personal email ×1 opened ×2 no click
- Day 7 · 27 JunText (SMS) delivered · no reply · tracker flagged
- Day 9 · 29 Jun 18:02Conversational AI check-in opened · abandoned at sign-in — possible CAC issue
- Day 10 · 30 JunUnit notified (23 MXS) unit notified
- Day 12 · todayDoppler 89 — ladder compressed; voice stage pulled forward
PHA complete ✓ — finished via conversational AI Success story — 2 ignored emails, then done in one conversation No outreach needed
completed 11 Jun 21:05 · 11 minutes
- Day 0–1Gov email ×2 not opened
- Day 3 · 21:00Text (SMS) read in 4 min — tapped the link, didn’t start
- Day 4 · 21:05Conversational AI check-in completed the PHA — 11 min, 31 answers pre-confirmed, 5 deltas settled in-conversation, signed by DoD ID
- Day 4 · 21:16Status → SM Submitted · reviewer task created done
PHA past due 12 d · ladder exhausted day 14 No response on any digital channel — automation stops, a human starts Human outreach — admin task open
phone log shows he’s on leave through 05 Jul Open admin task →
- Days 0–10Email ×3, text ×1, conversational ×1, unit notified no response
- Day 14 · 01 JulLadder exhausted — admin task 3.1.4 · human review
- 02 JulAdmin call: on leave through 05 Jul — snooze set, outreach resumes 06 Jul at text stage
First PHA · tracker opened yesterday No history yet — default ladder, learning starts with send #1 Next: Gov email · tomorrow 07:00
stage 1 · personalized welcome (2.1.1.4.1)
- —No outreach yet. Every outcome from here trains his channel profile.
How it decides
Channel choice = learned responsiveness (opens, replies, completions per channel) × time-of-day window × Doppler urgency × policy rules (quiet hours, opt-outs, leave status). High urgency compresses the ladder; a learned preference skips it. Every decision is logged with its reasoning — auditable, explainable, adjustable in the campaign editor.